Legal informatio

OBJECT AND GENERALITIES

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.torrevella.com (hereinafter “the Website”), of which Torrevella Explotación Agrícola SL (hereinafter THE COMPANY) with CIF B53375093 and address at Partida Polop Alt, 31, Alcoy, Spain is the owner.

Through its website www.torrevella.com, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of “Customer”, which is acquired by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Customer implies adherence to the Terms of Use, the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to individuals or legal entities that fail to register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may be applicable.

THE COMPANY wants to let its Clients and Users know that it is addressed exclusively to a public over 16 years of age and that the territory in which it accepts and distributes orders is that comprised by the Peninsula and the Balearic Islands (Hereinafter, the “Territory”). THE COMPANY does not ship orders abroad (except Portugal) nor, for the moment, to the Canary Islands, Ceuta and Melilla. If a user were interested in receiving an article outside the territory of the Peninsula and the Balearic Islands should contact THE COMPANY through the form or by sending an email to info@torrevella.com, we would study your request and inform you about it.

CONTACT: For any kind of doubt, question or suggestion, you can send us your comments by email to: info@torrevella.com

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by the suppliers of Torrevella Explotación Agrícola SL, however, the information given on each product, as well as the photographs or videos related to them and the names commercial, brands or distinctive signs of any kind contained in the website of THE COMPANY, are displayed in www.torrevella.com as a guide.

PRICES

All the prices of the products indicated through the website include VAT and any other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

AVAILABILITY

THE COMPANY informs the Client that the number of available units is kept up-to-date with the stocks in stock and the availability by our suppliers. In no case THE COMPANY will intentionally sell more units than you have or the provider has reserved.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, at times, and due to causes that are difficult for the COMPANY to control as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the stipulations in the Return section.

PAYMENT

The Customer agrees to pay at the time the order is placed. At the initial price shown on the website for each of the products offered, the fees corresponding to the relevant shipping costs will be added. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.torrevella.com in the section “My account”, “Orders”.

The Customer must pay the amount corresponding to their order through payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards). The card with which the payment is made must have as a issuing financial entity a Spanish bank or savings bank. The payment by card is made through PayPal with its security protocols.

The Client must notify THE COMPANY of any charge

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