Return terms

RETURN

I. Return procedure

All products purchased from THE COMPANY may be returned and refunded, provided that the Client informs THE COMPANY of its intention to return the product (s) acquired within a maximum period of 7 calendar days from the date of delivery and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it was received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order that the product reaches the store of THE COMPANY with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.
In order to facilitate the return process to the Clients and to be able to follow it correctly, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you requested, etc.), the amount of the refund will be refunded. If the reason is different (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.

To proceed with a return, the following steps must be followed:

Inform before 7 calendar days from receipt that the product wants to be returned. The information can be made via email to info@torrevella.com or through the customer service form.
THE COMPANY will inform the customer of the address to which the product should be sent.
The customer must send it through a courier company of their choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.
II. Refunds to the CUSTOMER

The return of the products will result in a refund equal to the cost of the returned products minus the cost of the return service.

Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Refunds and partial cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival in the warehouse of the returned order. The application of the refund in the Client’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

GUARANTEE OF THE ACQUIRED PRODUCTS

THE COMPANY acts as a distributor of manufacturers that guarantee that the products presented for sale at www.torrevella.com work correctly and have no defects or hidden defects that could make them dangerous or unsuitable for normal use.

The contractual guarantee offered is usually granted by the manufacturer. Once the Client has received the product, he will have the instructions provided by the manufacturer in his box, sufficient for the correct use and installation of the product and all the information about the guarantee. No Customer may request a wider warranty than indicated therein.

THE COMPANY will not be obliged to collect the damaged product and the Customer should contact the After-Sales Service of the Manufacturer. In this sense, THE COMPANY will carry out the actions aimed at providing the Client that so requests the contact data of said service and will provide these information sufficient for the presentation of the relevant claims.

The guarantee will lose its validity in the event of defects or deterioration caused by external factors, accidents, in particular, electrical accidents, wear, installation and use not in accordance with the manufacturer’s instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Client in question within 7 days after the delivery of the products. The warranty will not cover products damaged by improper use.

Expressly indicates that inflatables are not guaranteed because the manufacturer does not provide it for the various factors that can affect its proper functioning (punctures, sun exposure, chafing …).

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