Terms of purchase

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by the suppliers of Torrevella Explotación Agrícola SL, however, the information given on each product, as well as the photographs or videos related to them and the names commercial, brands or distinctive signs of any kind contained in the website of THE COMPANY, are displayed in www.torrevella.com as a guide.

PRICES

All the prices of the products indicated through the website include VAT and any other taxes that may correspond. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

AVAILABILITY

THE COMPANY informs the Client that the number of available units is kept up-to-date with the stocks in stock and the availability by our suppliers. In no case THE COMPANY will intentionally sell more units than you have or the provider has reserved.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, at times, and due to causes that are difficult for the COMPANY to control as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the client wants to return the delivered product, he must follow the stipulations in the Return section.

PAYMENT

The Customer agrees to pay at the time the order is placed. At the initial price shown on the website for each of the products offered, the fees corresponding to the relevant shipping costs will be added. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.torrevella.com in the section “My account”, “Orders”.

The Customer must pay the amount corresponding to their order through payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards). The card with which the payment is made must have as a issuing financial entity a Spanish bank or savings bank. The payment by card is made through PayPal with its security protocols.

The Customer must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest possible time so that THE COMPANY can make the necessary arrangements.

FORMALIZATION OF ORDERS

Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept cancellations of orders when they are requested before sending it. To make the cancellation you must request it through the “Customer service” form or by sending an e-mail to info@torrevella.com.

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