DEADLINES, PLACE OF DELIVERY AND EXTRAVIOS
I. Delivery of the product
THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form, which in any case must be included within the Territory. In order to optimize the delivery, we thank the Client for indicating an address in which the order can be delivered during normal business hours.
THE COMPANY will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to the reality or has been omitted.
THE COMPANY informs the Customer that it is possible that the same order is divided into several deliveries.
II. Delivery term
Shipments will be made through a courier company. The order placed by you will be delivered within a maximum period of 10 working days since we have made the order confirmation. Although the usual delivery period of THE COMPANY usually ranges between 3 and 6 days, from the completion of the order.
These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered carried out from the moment in which the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of the orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section “11. Refund”. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered due to causes attributable to the Customer.
III. Shipping costs
For Spain (peninsula) and Portugal the shipping cost will be in accordance with the rates negotiated with the carrier and indicated in the order placed.
Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being sent.
For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
IV. Delivery Data, Undelivered Deliveries and Lost
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery takes place.
If after 7 working days after the departure to the delivery of the order has not been agreed delivery, the Customer should contact The COMPANY. In the event that the Customer does not do so, after 10 business days from the departure to delivery of the order it will be returned to our warehouses and the Customer will be responsible for the shipping and return costs to origin of the goods, as well as the possible associated management expenses.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.
V. Diligence in the delivery
The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, makes the delivery of the requested product, indicating on the delivery note any anomaly that could be detected on the packaging. If, after reviewing the product, the Customer detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended (only parts under warranty).